Shipping policy
**Last updated: August 2026**
**Processing Time**
All in stock orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
**Domestic Shipping (Australia)**
We offer the following shipping options within Australia:
- Standard Shipping (3–7 business days): $9.99 AUD
- Free Standard Shipping on orders over $50 AUD
**PRE-ORDER SHIPPING POLICY**
**Pre-Order Items**
Some items on our store are available for pre-order. Pre-order items are products that are not yet in stock but are available to purchase in advance of their release or restock date.
**Estimated Dispatch Date**
The estimated dispatch date for each pre-order item is listed on the product page. Please note these dates are estimates and may be subject to change. We will notify you via email if there are any significant delays.
**Payment**
Full payment is collected at the time of placing a pre-order. By placing a pre-order, you agree to the estimated dispatch timeframe listed at the time of purchase.
**Mixed Orders (Pre-Order + In-Stock Items)**
If your order contains both pre-order and in-stock items, your entire order will be held and shipped together once the pre-order item is available — unless you contact us to arrange separate shipments. Please note that separate shipments may incur additional shipping charges.
**Cancellations**
Pre-orders may be cancelled for a full refund at any time before the item has been dispatched. Once dispatched, our standard return policy applies.
**Updates & Communication**
We will keep you informed of any changes to your pre-order status via email. If you have questions about your pre-order, please contact us at ametelle.amt@gmail.com
**International Shipping**
We ship to selected countries worldwide. International delivery times are estimated at 7–21 business days depending on the destination and shipping method chosen. Please note that international shipping times may vary due to customs processing.
**Customs, Duties & Taxes**
For international orders, customs duties and import taxes may apply and are the responsibility of the customer. These charges are determined by your local customs authority and are not included in our product or shipping prices.
**Order Tracking**
Once your order has been dispatched, you will receive an email with a tracking number. You can use this to track your order via the carrier's website.
**Lost or Delayed Parcels**
If your order has not arrived within the estimated delivery timeframe, please contact us at ametelle.amt@gmail.com and we will investigate with the carrier on your behalf.
**Incorrect Address**
Please ensure your shipping address is correct at the time of placing your order. Ametelle is not responsible for orders delivered to an incorrect address provided by the customer.
**Contact Us**
For any shipping enquiries, please reach out to us at ametelle.amt@gmail.com or visit our website at ametelle.net.